Refund & Return Policy

This Refund & Return Policy (the "Policy") explains when and how customers of Forge Athletics ("Forge Athletics," "we," "our," or "us") may receive a refund or return items or services purchased through our gym located at 1984 Tamiami Trail N, Space G0003, Naples, Florida 34102, USA or via the website forgeathletics.com.

By purchasing any program, session, membership or merchandise from Forge Athletics you acknowledge that you have read, understand and agree to this Policy. Where state or national consumer protection laws provide additional rights, we will comply with those requirements. All capitalized terms that are not defined in this Policy have the meanings assigned to them in our Terms and Conditions.

1. Program, Membership and Private-Session Refunds

1.1 No Refunds on Delivered Services

Our personal training sessions, group fitness classes, mixed martial arts programs, youth martial arts and athletic training programs and other services are non-refundable once delivered. We commit significant resources to every client's program, and your purchase secures a reservation that we cannot re-sell. Because of this, payments for completed or missed sessions are not refundable.

1.2 Cancellations and Rescheduling

If you are unable to attend a scheduled session, please notify us at least 24 hours in advance so we can attempt to reschedule at no additional cost. "No-show" appointments and cancellations with less than 24 hours' notice are forfeited.

1.3 Membership Contracts

Our membership agreements include Florida's three-day right to cancel under the Health Studio Act. You may cancel by mailing, delivering, or emailing written notice to us before midnight of the third business day after you sign. Notice mailed within that time counts even if it arrives later. Cancellation is without penalty, and everything you paid is refunded within 30 days of our receiving your notice. This right cannot be waived.

After that, memberships renew every 4 weeks with no long-term contract. Cancel with 3 days' written notice before your renewal; your membership stays active through the period you have paid for. Partial billing periods are not refunded, except where your membership terms or the law provide a refund.

Your membership terms also give you the right to cancel and receive a refund of the unused part of what you paid if you die or become physically unable to use a substantial portion of the services, or if Forge goes out of business or moves more than 5 driving miles without providing an equal facility nearby. If Forge ends your membership, future charges stop and the unused prepaid part is refunded. If you move more than 25 miles from Forge Athletics, contact us; we may offer a prorated refund or credit at our discretion.

1.4 Summer Camp

If after the first day the camp is not the right fit for your child, tell us before the end of that day and we will refund the unused remainder of that week's camp fee.

1.5 School-Break Camps

School-break camps (Day Camp, Fall Camp and Winter Camp) follow their own terms in place of sections 1.1 and 1.2. Payment in full at registration reserves your child's spot. Cancel by the day before camp for a full refund. Same-day cancellations and days missed without notice receive credit toward another camp, event or service. If Forge closes unexpectedly, we work to reschedule, and families who prefer a refund may take one. Contact the front desk to cancel or discuss a change.

2. Merchandise Returns and Exchanges

Forge Athletics sells apparel and other fitness merchandise through our studio and (in the future) through our online shop. This section outlines your rights regarding these physical products.

2.1 In-Studio Purchases

For items purchased in person at our studio:

• Exchanges Only: We accept exchanges or store credit within 30 days of purchase for apparel and merchandise that are unworn, unwashed and in new condition, with original tags and packaging intact. Bring your item and receipt to our studio during business hours; we will assist you in selecting a replacement item of equal value or issue a store credit.
• Non-returnable items: For hygiene and safety reasons we do not accept returns or exchanges on personal care items (e.g., water bottles, mouthguards, towels), opened supplements or consumables, custom/special-order items, or items marked "final sale."
• Defects and Damage: If your item is defective or damaged when purchased, please bring it to the studio within seven (7) days with proof of purchase. We will inspect the item and, if the defect is confirmed, offer a replacement or full refund.

2.2 Online Purchases (When Available)

Our forthcoming online store will allow the purchase of apparel and related products. Until that store launches, only in-studio policies apply. Once online shopping is available, the following terms will apply:

• Return/Exchange Window: You may return or exchange eligible products within 30 days of delivery. Items must be unused, unwashed and in their original condition with tags and packaging.
• Process: Contact us by email at info@forgeathletics.com to initiate a return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
• Refunds: After we receive and inspect your return, we will issue a refund to your original payment method or a store credit. Shipping costs are non-refundable unless the return is due to our error.
• Exchanges: To exchange an item, follow the return process above and place a new order for the desired product. Alternatively, we can process an exchange once we receive your return.
• Exclusions: The non-returnable categories listed in section 2.1 also apply to online purchases. Gift cards are not redeemable for cash and cannot be returned.

2.3 EU/UK Customers

If you purchase merchandise online from within the European Union, United Kingdom or another jurisdiction that grants a statutory "cooling-off" period, you may have the right to cancel your purchase within 14 days of receipt and receive a refund. To exercise this right, you must notify us within 14 days and return the item in its original condition. These statutory rights are in addition to, not instead of, our store policies.

3. Gift Certificates and Prepaid Packages

• Gift Certificates: Gift certificates or gift cards purchased from Forge Athletics are not redeemable for cash, cannot be returned for a refund, and expire as stated on the certificate (where permitted by law).
• Prepaid Packages: Class packs are valid for 3 months from purchase, and personal training packs bought on or after October 8, 2026 are valid for 6 months. After the three-day cancellation period, prepaid packages are non-refundable except under the Florida-law rights in your membership terms. An approved medical or travel hold extends a personal training pack by the length of the hold. In other cases of relocation or a medical condition, please contact us; we may, at our discretion, extend expiration dates or allow you to transfer the package to another person.

4. How to Initiate a Return or Cancellation

To request a refund, exchange or membership cancellation, please contact us using one of the following methods:

• Email: info@forgeathletics.com, include your name, contact information, order or membership number, a description of the issue and any supporting documentation (e.g., photos of a defect). We will respond with instructions within three business days.
• Phone: (239) 799-KICK, call during business hours to speak with a representative. A membership cancellation must be in writing (email, mail, or at the front desk); a phone call cannot cancel a membership.
• Mail or In-Person: Forge Athletics, 1984 Tamiami Trail N, Space G0003, Naples, FL 34102. For a cancellation under the three-day right, written notice may be mailed, hand-delivered, or emailed; notice mailed before midnight of the third business day counts even if it arrives later.

5. Processing Refunds and Credits

• Refund Timeline: If a refund is approved, we will process it within 10 business days, and a refund owed under the Florida-law rights in your membership terms is issued no later than 30 days after your notice. For payments made by credit or debit card, your bank may take additional time to post the credit.
• Form of Refund: Refunds will be issued to the original payment method or as store credit, depending on your preference and any applicable law. Cash refunds are not provided unless the original payment was made in cash.
• Partial Refunds: In certain cases (e.g., partial use of a membership), we may offer a prorated refund or credit.

6. Amendments to This Policy

We reserve the right to modify this Policy at any time. The updated version will be indicated by an updated "Effective Date" above. Changes will apply only to purchases made after the date of the revised Policy unless otherwise required by law. We encourage you to review this Policy periodically and contact us if you have any questions.

7. Contact

If you have questions or concerns about this Policy, please contact us at:

Forge Athletics
Attn: Customer Service, Returns
1984 Tamiami Trail N, Space G0003
Naples, FL 34102, USA
Email: info@forgeathletics.com
Phone: (239) 799-KICK

This Refund & Return Policy has been drafted specifically for Forge Athletics and incorporates statutory protections for health studio memberships in Florida, including a three-day cancellation period and full refund for membership contracts. It also explains the conditions under which we accept exchanges or returns of merchandise and clarifies that programs and sessions are non-refundable after delivery.